Case Studies

Consumer intelligence case studies

How a Global Pharmaceutical Company Decoded the Patient Voice Across 8+ Platforms with Merciv

A global pharma company used Merciv to aggregate thousands of patient verbatims and run semiotic analysis across 4 departments.

PharmaceuticalRead case study

How a Leading Athletic Apparel Brand Analyzed 10,000+ Reviews to Uncover the Product Gap Competitors Were Exploiting

A leading athletic apparel brand used Merciv to analyze 10,000+ reviews, benchmark 5 competitors, and identify the product feature gap driving market share loss.

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How a Fortune 50 Home Improvement Retailer Prevented a ~$12M Overstock with Real-Time Consumer Demand Intelligence

A Fortune 50 retailer prevented ~$12M in potential overstock after Merciv detected a 43% increase in AC breakdown mentions and identified demand for fans.

RetailRead case study

How a Top 10 U.S. Beverage Company Completed 3 Major Research Studies in 3 Months — Down from 18-Month Cycles

A top 10 U.S. beverage company cut research cycles from 18 months to 3 and reduced costs by ~87% with Merciv. 3 major studies completed in one quarter.

BeverageRead case study